How do I know what treatment my floor needs?
We can only give you an accurate answer once we have inspected your floors, as all floors are different and require a unique approach.
How do I know if my floor needs sanding?
Wood floors generally need sanding if they are looking tired and dull and you can see that the old sealer is flaking off, that they are looking waxy, or gummy.
What sort of finishes are there?
You have the option of 2 finishes you can choose from, either a clear gloss finish, or a clear semi-gloss finish. As a rule we do not stain floors unless requested to do so, or unless we are matching newly rejuvenated floors to the existing floors.
What are the different types of sealers?
You can choose between either a polyurethane (oil based) sealer, or an eco-friendly water based sealer. (We are trying to move away from the polyurethane options as the water based options are harder wearing, quicker drying, contain zero *VOCs, friendlier to the environment and prevent floors from darkening, or yellowing over time.)
*VOCs: Volatile Organic Compounds. These are the additives in oil based sealants that help with the bonding and curing process.
Is this dustless?
There are no completely dustless sanding processes, but we do everything possible to minimize any dust created. The sanding machines do have strong suctions on them which suck the dust into collection bags on the machines.
Will it make a mess?
Due to the nature of the job, there will be some dust that is created by the sanding process, but as stated above we try to minimize the dust as much as possible. Other than the dust there is no mess created.
Can I stay in the house while my floors are being done?
Yes, it is possible to remain in the house while the work is being done, however there will be a fair amount of noise from the sanding machine. Once the sealing process starts the floors need to remain unwalked-on for between 1.5 hours and 18 hours depending on the type of sealer you choose and the weather conditions.
Do I need to move my furniture?
Yes. Furniture and loose carpets do need to be removed from areas where work is to be done. Unfortunately we do not move furniture for your protection and ours.
How do I know when my floors need a buff?
If the floors start looking lacklustre and dull then it is usually a sign that it is a good time to give them a Buff & Coat.
I’ve had water damage and now the blocks are coming loose / the floorboards are warping, can you help me?
Yes we can. Water damage can take quite a while to become evident and becomes noticeable by the blocks becoming loose and “popping” (lifting), or in the case of strip floorboards the boards start warping around the edges. When this happens we can easily sort it out for you as it happens often.
Somebody previously fixed my floors after water damage and now the blocks are lifting again, can you help?
Yes we can. The reason that this has happened is that the blocks / floorboards were not given sufficient time to dry out before being sanded and resealed again.
How do I get a quote from you?
Simply fill out the quote request form on our website, or give us a call.
Why can’t I get a quote over the phone?
Unfortunately we are not able to give quotations over the phone, because every floor is different and requires a slightly unique approach to the solution. It is for this reason that we rather come out to you and do a site survey so as to provide you with the best solution to you flooring needs.
Do you charge a call out fee?
No we don’t. We will gladly come to you free of charge to do a thorough assessment of your floors in order to provide you with the best solution to your flooring requirements.
How quickly can we start once we accept your quotation?
Once our quotation has been accepted and the invoice sent to you, we then require the deposit payment to be made, after which our office will be in contact straight away to schedule a mutually convenient start date.
How long is your quotation valid for?
All our quotations are valid for 30 days, unless stipulated otherwise in writing on the quote.
What happens if someone gets injured on the job?
As part of our quotation that is sent to you there is a confirmation letter stating the we do have workmen’s compensation and liability cover so should one of our team members be injured on duty we have full cover and there will be no liability on your part what-so-ever.
What happens if there is damage to property while you are on the job?
We do have Contractors All Risk Insurance Cover so that should there be any damage to property by ourselves in the course of our project we are covered for that.
